1. Scope of Policy

This Refund Policy applies to all services offered by HOSTELBAY. By proceeding with the purchase of our services, you agree to be bound by the terms and conditions outlined in this policy.

2. Refundable Services

2.1 General Services

All services provided by HOSTELBAY are deemed non-refundable once the service has been rendered or work on the service has commenced.

2.2 Digital Products

Digital services, including but not limited to downloadable materials, software access, or online content, are non-refundable once access has been granted.

3. Exceptions

3.1 Service Errors

In the event of a material failure by HOSTELBAY to deliver the service as described, or in cases where a clear error is attributable to HOSTELBAY, we may, at our sole discretion, offer an adjustment, correction, or alternative remedy. Claims under this provision must be reported within 24 hours of service delivery by contacting us at hostelbayhelp@gmail.com.

3.2 Force Majeure

In circumstances where services are disrupted due to events beyond the reasonable control of HOSTELBAY, including but not limited to natural disasters, acts of war, or emergencies, we will endeavor to reschedule the service or provide an alternative solution. Refunds will not be issued under such conditions.

4. Resolution Process

4.1 Reporting an Issue

If you encounter an issue with a service provided by HOSTELBAY, you are required to report the issue immediately by sending a detailed email to hostelbayhelp@gmail.com. Your email should include all relevant information, such as the nature of the issue, the service affected, and any supporting documentation.

4.2 Resolution Timeframe

HOSTELBAY will use its best efforts to address and resolve any reported issues within three (3) business days from the date of receipt of your report. The timeframe for resolution may vary depending on the complexity of the issue and the nature of the service in question.

5. Contact Information

For any inquiries or concerns regarding this Refund Policy or for assistance with a service, you may contact us as follows:
Email: hostelbayhelp@gmail.com

6. Cancel Subscription

If you wish to cancel your subscription, please contact us at hostelbayhelp@gmail.com. We will send a confirmation email once your cancellation request is received and another once it is processed, ensuring transparency and trust in the process.